Sunflowers & Poetry Mug – A Daily Touch of Sunshine ☀️

Why are my orders shipped in different packages?

Some of our products are made-to-order and shipped directly from our production and printing partners, both domestically and internationally. This ensures efficient delivery, even if items are sourced from different locations. If an item is on backorder, it may ship separately to avoid delaying the rest of your order.

Jewelry and original artwork are shipped directly from my studio in New Hampshire with separate tracking information.

How long does my order take to arrive?

• Order Processing: 3–5 business days
• Domestic Delivery: 7–10 business days after processing
• International Delivery (for items such as handbags, suitcase covers, makeup bags, kimonos): Up to 15 business days after processing

What is your return policy?

You may request a return within 30 days of delivery. We offer exchanges for items with printing errors or that are defective or damaged upon arrival. Jewelry items can also be returned within the 30-day window.

Please note that all original artwork is non-refundable.

Read the full return policy here: Return Policy – Alisa's True Colors Designs

Why is this product a shade darker than what I saw online?

Lighting and display settings on different devices can slightly affect how colors appear. Rest assured, I stand behind the quality and craftsmanship of every product. If you have any concerns, please don’t hesitate to contact me.

What happens after I place my order?

After placing your order, you’ll receive a confirmation email. Your order is then sent to my printing partners in the USA or internationally for production, which typically takes 1 to 7 days. Once your order ships, you’ll receive an email with tracking information so you can follow its progress.

Is encaustic art durable? Will it last?

Yes! Encaustic art is known for its remarkable durability. It’s resistant to moisture and less prone to cracking or fading over time. This is one reason why ancient encaustic artworks have lasted for centuries — and why your piece will remain vibrant for years to come.

I value your satisfaction as my top priority. If, for any reason, you’re not completely happy with your purchase, please reach out to me directly at alisastruecolors@gmail.com. I’m always here to help.

Thank you so much for supporting my work!

— Alisa Marie

Thank you so much for supporting my small art business!
I truly want you to love what you receive. While each item is created or carefully produced with attention to detail, I understand that sometimes things don’t go as planned. Below you’ll find my return policy, designed to make the process easy and clear. If you have any questions or need help, please don’t hesitate to reach out to me at alisastruecolors@gmail.com — I’m always happy to help.

Return Policy

Thank you for shopping with Alisa's True Colors Designs (Alisa Marie). Please review our return policy below:

1. Return Window

You may request a return within 30 days of delivery.

2. Made-to-Order Items

We offer exchanges for items that have printing errors or arrive damaged or defective. Please contact us within 30 days for assistance.

3. Jewelry

Jewelry items may be returned within the 30-day window. Items must be in their original condition and packaging.

4. Original Artwork

All original artwork is non-refundable.

5. Return Process

To initiate a return, please contact us at alisastruecolors@gmail.com with your order number, reason for return, and photos if applicable.

6. Shipping Costs

Customers are responsible for return shipping costs. We recommend using a tracked shipping service for your protection.

7. Refunds

Refunds will be processed within 5–7 business days after we receive and inspect the returned items.

8. Questions or Assistance

If you have any questions or need help with your return, please reach out to us at alisastruecolors@gmail.com.

Thank you for supporting my small art business — your trust and satisfaction mean the world to me!

— Alisa Marie

Shipping Policy

At Alisa Marie, we are thrilled to offer you a hassle-free shipping experience. Please take a moment to review our shipping policy to ensure a smooth delivery of your order.

Free Ground Shipping

All our product prices already include shipping within the continental United States (excluding Alaska and Hawaii). Enjoy the convenience of Ground Shipping and tracking numbers on your order without needing a promo code.

Order Processing & Delivery Estimates

After placing your order, please allow us approximately 3-5 business days to process your order. For deliveries within the United States, your package should arrive within 7-10 business days after the processing period. However, please note that Suitcase Covers, Makeup Bags, Kimomos and Handbags may take up to 15 business days for delivery.

Shipping Limitations & Changes

Please be aware that our shipping policies are subject to change without prior notice. Additionally, this offer applies to shipping addresses within the continental United States (excluding Alaska and Hawaii), and it is not valid for other shipping options.

Delivery Timeframes

While we strive to meet our delivery timeframes, please understand that external factors may occasionally impact the delivery schedule. We work with reliable third-party shipping companies, but we cannot guarantee or accept liability for deliveries made outside of the specified time frame.

Shipping Information Accuracy

To avoid any delivery issues, please provide accurate and complete shipping information during the checkout process. We cannot be held responsible for undeliverable packages due to missing, incomplete, or incorrect destination details. If you realize you have made a mistake in your shipping information, please contact us promptly.

Contact Us

If you have any questions or need further assistance regarding shipping, please reach out to us at alisastruecolors@gmail.com. We are here to ensure your shipping experience meets your expectations.

Thank you for choosing us. We look forward to delivering a smooth shopping experience right to your doorstep.

Support Independent Creativity

When you purchase directly from me, you’re not just buying art — you’re supporting an independent artist’s creative journey, vision, and passion.

Unique, Made-to-Order Designs
Each piece reflects my artistic vision and personal values, ensuring you receive something truly special and exclusive — art you won’t find anywhere else.

A Personal Connection
Your purchase makes a real difference in my life as an artist. By choosing to buy directly from me, you’re helping sustain my creative practice and allowing me to continue making meaningful, high-quality work.

Exceptional Customer Care
As an independent artist, I take pride in offering attentive, friendly, and prompt service. You’re not just a customer — you’re part of my artistic community.

Reliable, Tracked Shipping
Peace of mind comes with every order, with tracking numbers provided and careful, secure packaging to ensure your item arrives safely.

Community Impact
Your support helps sustain independent artists and contributes to a vibrant, diverse creative marketplace where artists can grow, thrive, and continue sharing beauty with the world.