Frequently Asked Questions
Why are my orders shipped in different packages?
Some of our products are made-to-order and shipped directly from our production and printing partners, both domestically and internationally. This ensures efficient delivery, even if items are sourced from different locations. If an item is on backorder, it may ship separately to avoid delaying the rest of your order.
Jewelry and original artwork are shipped directly from my studio in New Hampshire with separate tracking information.
How long does my order take to arrive?
- Order Processing: 3–5 business days
- Domestic Delivery: 7–10 business days after processing
- International Delivery (for items such as handbags, suitcase covers, makeup bags, kimonos): Up to 15 business days after processing
What is your return policy?
You may request a return within 30 days of delivery. We offer exchanges for items with printing errors or that are defective or damaged upon arrival. Jewelry items can also be returned within the 30-day window.
Please note that all original artwork is non-refundable.
Read the full return policy here: Return Policy – Alisa's True Colors Designs
Why is this product a shade darker than what I saw online?
Lighting and display settings on different devices can slightly affect how colors appear. Rest assured, I stand behind the quality and craftsmanship of every product. If you have any concerns, please don’t hesitate to contact me.
What happens after I place my order?
After placing your order, you’ll receive a confirmation email. Your order is then sent to my printing partners in the USA or internationally for production, which typically takes 1 to 7 days. Once your order ships, you’ll receive an email with tracking information so you can follow its progress.
Is encaustic art durable? Will it last?
Yes! Encaustic art is known for its remarkable durability. It’s resistant to moisture and less prone to cracking or fading over time. This is one reason why ancient encaustic artworks have lasted for centuries — and why your piece will remain vibrant for years to come.
I value your satisfaction as my top priority. If, for any reason, you’re not completely happy with your purchase, please reach out to me directly at alisastruecolors@gmail.com. I’m always here to help.
Thank you so much for supporting my work!
— Alisa Marie