Frequently Asked Questions
💌 Why did my order arrive in separate packages?
To ensure faster delivery, some products shipped directly from my trusted printing and production partners — both in the U.S. and internationally.
That means your items may arrive in separate packages depending on their source.
✨ Jewelry, puzzles, wallets, magnets, art pouches and original artwork ship directly from my New Hampshire studio with their own tracking numbers.
✨ Items like scarves, sneakers and home goods may ship from different locations, and sometimes separately if on backorder.
⏱ How long will my order take to arrive?
- Processing time: 3–5 business days
- Domestic delivery: 7–10 business days after processing
- International delivery (sneakers): Up to 15 business days after processing
🔄 What is your return policy?
You may request a return within 30 days of delivery.
✅ Exchanges are offered for defective, damaged, or misprinted items
✅ Jewelry can be returned within the 30-day window
❌ Original artwork is final sale due to its one-of-a-kind nature
🔗 Read the full return policy here »
🎨 Why does the color look slightly different than online?
Due to variations in lighting and device screens, colors may appear slightly different in person.
I take great care to ensure accuracy and quality — but if something feels off, don’t hesitate to reach out. I’m happy to help.
📦 What happens after I place my order?
1️⃣ You’ll receive a confirmation email right after placing your order.
2️⃣ Your item is sent to production — either in my studio or through my trusted partners.
3️⃣ Once shipped, you’ll receive a tracking number so you can follow its journey to your door.
🖼 Is encaustic art durable?
Absolutely!
Encaustic art is one of the most durable and moisture-resistant art forms in history — many ancient encaustic works still exist today.
With proper care, your piece will remain vibrant and luminous for generations.
💬 Still have questions?
Your satisfaction means the world to me.
If you need anything — or just want to say hello — reach out anytime:
Thank you again for supporting my creative journey!
💖 — Alisa Marie