FAQ

Why are my orders shipped in different packages?

Our products are made "on demand" and shipped directly from our production/ printing facilities both domestically and internationally. This ensures efficient and timely delivery, even if items are sourced from various locations. If an item is on backorder, it may be shipped separately to avoid delaying the rest of your order.

Note: Jewelry and original artwork are shipped directly from my studio in NH.

How long does my order take to arrive?

-Order Processing: 3-5 business days
-Domestic Delivery:7-10 business days post-processing
-International Delivery (Footwear, Handbags, Wallets):up to 15 business days post-processing

What is your return policy?

You can request a return within 30 days of receiving your item. Return shipping costs are not covered.

Why is this product a shade darker than what I saw online?

Lighting conditions on different devices can affect how colors appear. Rest assured, we stand behind our product quality and craftsmanship. Please contact us with any concerns.

What happens if I order the wrong size of footwear?

I am pleased to provide you with a one-time exchange option for the correct size after I receive the returned item. Once your return is processed, you can conveniently request a size exchange without extra charges.

What happens when I place my order?

After placing your order, you will receive a confirmation email. Subsequently, your order will be forwarded to my printing partners in the USA or internationally. The production phase typically takes between 1 to 7 days. Once your order is shipped, you will receive an email containing the tracking information to update you on the delivery progress.

Note: Jewelry and original artwork are shipped directly from my studio in NH with separate tracking information.

I value your satisfaction as my top priority. If, for any reason, you are not completely satisfied with your purchase, I encourage you to reach out to me. Please don't hesitate to contact me, as I am here to address any concerns or issues.

Thank you.

-Alisa Marie