Return Policy

Thank you for shopping with Alisa's True Colors Designs. ( Alisa Marie) Please review our return policy below:

1. Return Window
You may request a return within 30 days of delivery.

2. Made to Order Items
We offer exchanges for items that have printing errors or are defective or damaged upon arrival. Please contact us within 30 days for assistance.

3. Jewelry
Jewelry items can be returned within the 30-day window. 

4. Artwork
All original artwork is non-refundable.

5. Return Process
To initiate a return, please contact our customer support at alisastruecolors@gmail.com with your order number, reason for return and photos if applicable. 

6. Shipping Costs
Customers are responsible for return shipping costs. We recommend using a tracked shipping service.

7. Refunds
Refunds will be processed within 5-7 business days after we receive and inspect returned items.

8. Condition of Items
All returned jewelry must be in its original condition and packaging.

If you have any questions or need assistance, please reach out to us at alisastruecolors@gmail.com.  Thank you for your support!