Return Policy
Thank you so much for supporting my small art business!
I truly want you to love what you receive. While each item is created or carefully produced with attention to detail, I understand that sometimes things don’t go as planned. Below you’ll find my return policy, designed to make the process easy and clear. If you have any questions or need help, please don’t hesitate to reach out to me at alisastruecolors@gmail.com — I’m always happy to help.
Return Policy
Thank you for shopping with Alisa's True Colors Designs (Alisa Marie). Please review our return policy below:
1. Return Window
You may request a return within 30 days of delivery.
2. Made-to-Order Items
We offer exchanges for items that have printing errors or arrive damaged or defective. Please contact us within 30 days for assistance.
3. Jewelry
Jewelry items may be returned within the 30-day window. Items must be in their original condition and packaging.
4. Original Artwork
All original artwork is non-refundable.
5. Return Process
To initiate a return, please contact us at alisastruecolors@gmail.com with your order number, reason for return, and photos if applicable.
6. Shipping Costs
Customers are responsible for return shipping costs. We recommend using a tracked shipping service for your protection.
7. Refunds
Refunds will be processed within 5–7 business days after we receive and inspect the returned items.
8. Questions or Assistance
If you have any questions or need help with your return, please reach out to us at alisastruecolors@gmail.com.
Thank you for supporting my small art business — your trust and satisfaction mean the world to me!
— Alisa Marie