Refund policy

Thank you so much for supporting my small art business!
I truly want you to love what you receive. Each item is created or selected with great care, but I understand that sometimes things donā€™t go as planned. Below youā€™ll find my return policy, designed to keep things easy, fair, and transparent.

If you have any questions, feel free to reach out anytime at alisastruecolors@gmail.com. Iā€™m always happy to help.

1. Return Window

Returns are accepted within 30 days of delivery.

2. Jewelry

Jewelry items may be returned within the 30-day window. Items must be in original condition and packaging.

3. Original Artwork

All original artwork is final sale and non-refundable.

4. How to Start a Return

To initiate a return, email alisastruecolors@gmail.com with the following:

  • Your order number
  • Reason for return
  • Photos (if applicable)

5. Return Shipping

Buyers are responsible for return shipping costs. I recommend using a tracked shipping method to ensure your item arrives safely.

6. Refund Timeline

Refunds are issued within 5ā€“7 business days of receiving and inspecting your return.

7. Questions or Concerns

If you need support at any point, donā€™t hesitate to reach outā€”Iā€™m here for you.
Email: alisastruecolors@gmail.com

Your trust and satisfaction mean the world to me.
Thank you again for being here and for choosing to support my art.

With gratitude,
ā€” Alisa Marie

Updated 5/27/25