Mom's Italian Kitchen Wall Clock – A Taste of Home and Heart

❓ Frequently Asked Questions

Supporting you every step of the way

💌 Why did my order arrive in separate packages?

To ensure faster delivery, some products are made-to-order and shipped directly from my trusted printing and production partners — both in the U.S. and internationally.
That means your items may come in separate packages depending on their source.

• Jewelry & original artwork ship directly from my New Hampshire studio with their own tracking numbers.
• Made-to-order items like bags, kimonos, and home goods may ship from different locations and sometimes separately if on backorder.

⏱ How long will my order take to arrive?

• Processing time: 3–5 business days
• Domestic delivery: 7–10 business days after processing
• International delivery (select items): Up to 15 business days after processing

🔄 What is your return policy?

You may request a return within 30 days of delivery.

• ✅ Exchanges are offered for defective, damaged, or misprinted items
• ✅ Jewelry can be returned within the 30-day window
• ❌ Original artwork is final sale due to its unique nature

🔗 Read the full return policy here »

🎨 Why does the color look slightly different than online?

Due to variations in lighting and device screens, colors may appear slightly different in person.
I take great care to ensure accuracy and quality — but if something feels off, don’t hesitate to contact me. I’m happy to help.

📦 What happens after I place my order?

1. You’ll receive a confirmation email immediately after placing your order.
2. Your item is sent to production — either in my studio or through my trusted partners.
3. Once shipped, you’ll receive a tracking number so you can follow its journey to your door.

🖼 Is encaustic art durable?

Absolutely!
Encaustic art is incredibly long-lasting and moisture-resistant — it’s one of the oldest art forms still intact today.
With proper care, your piece will remain vibrant and beautiful for generations.

💬 Still have questions?

Your satisfaction means the world to me.
If you need anything or just want to say hello, reach out anytime:

📧 alisastruecolors@gmail.com

Thank you again for supporting my creative journey!
— Alisa Marie

💛 Return Policy

Created with Care — Handled with Heart

Thank you so much for supporting my small art business. Every item is created or selected with love, but I understand that sometimes things don’t go as expected. My return policy is designed to be easy, fair, and transparent — because your trust and satisfaction matter deeply to me.

🕒 1. Return Window

Returns are accepted within 30 days of delivery.

🖼️ 2. Original Artwork

Due to the unique and one-of-a-kind nature of original encaustic artwork, all original art is final sale and non-refundable.

💍 3. Jewelry

Jewelry may be returned within the 30-day window if it’s in original condition and packaging.

🖨️ 4. Made-to-Order Items

Print-on-demand items are eligible for exchange if they arrive with a printing error, damage, or defect.
Please contact me within 30 days of delivery for support.

✉️ 5. How to Start a Return

To initiate a return, email alisastruecolors@gmail.com with:

• Your order number
• Reason for return
• Photos (if applicable)

📦 6. Return Shipping

Buyers are responsible for return shipping costs. I recommend using a trackable shipping method to ensure safe delivery.

💸 7. Refund Timeline

Refunds are issued within 5–7 business days after your return is received and inspected.

💌 8. Questions or Concerns?

I'm here for you.
Please reach out anytime: alisastruecolors@gmail.com

Your support truly means the world to me.
Thank you for choosing to bring a piece of my art into your life.

With gratitude,
— Alisa Marie

Updated 5/27/25

🚚 Shipping Policy

Smooth Delivery, Every Time

Thank you for shopping with Alisa Marie Art & Design! I’m excited to offer you a seamless, stress-free shipping experience. Please take a moment to review the details below so you know exactly what to expect.

📦 Free U.S. Ground Shipping

All product prices include complimentary ground shipping within the continental United States (excluding Alaska and Hawaii).
No promo code needed — it's already built in.

⏳ Processing & Delivery Times

• Processing Time: Orders are typically processed within 3–5 business days.
• Estimated Delivery: Most items arrive within 7–10 business days after processing.
• Exceptions: Please allow up to 15 business days for Suitcase Covers, Makeup Bags, Kimonos, and Handbags.

🚫 Shipping Limitations

• Currently shipping is available only within the continental U.S.
• This offer excludes Alaska and Hawaii and does not apply to expedited shipping options.
• Shipping timelines may vary slightly based on product type or carrier delays.

🔍 Accurate Shipping Info

Please double-check your shipping details at checkout.
I'm unable to reship or refund orders due to incorrect or incomplete addresses.
If you spot a mistake after ordering, contact me as soon as possible.

🕒 Delivery Disclaimer

While I work with trusted third-party carriers, occasional delays beyond our control can happen. I appreciate your patience and understanding in such cases.

💌 Need Help?

I’m here to help!
Email: alisastruecolors@gmail.com

Thank you again for choosing my art and designs — I can’t wait for your package to arrive and bring joy right to your door.

With appreciation,

- Alisa Marie