Butterfly Pendant– For Transformation, Hope and Connection

❓ Frequently Asked Questions

Supporting you every step of the way

💌 Why did my order arrive in separate packages?

To ensure faster delivery, some products are made-to-order and shipped directly from my trusted printing and production partners — both in the U.S. and internationally.
That means your items may come in separate packages depending on their source.

• Jewelry & original artwork ship directly from my New Hampshire studio with their own tracking numbers.
• Made-to-order items like bags, kimonos, and home goods may ship from different locations and sometimes separately if on backorder.

⏱ How long will my order take to arrive?

• Processing time: 3–5 business days
• Domestic delivery: 7–10 business days after processing
• International delivery (select items): Up to 15 business days after processing

🔄 What is your return policy?

You may request a return within 30 days of delivery.

• ✅ Exchanges are offered for defective, damaged, or misprinted items
• ✅ Jewelry can be returned within the 30-day window
• ❌ Original artwork is final sale due to its unique nature

🔗 Read the full return policy here »

🎨 Why does the color look slightly different than online?

Due to variations in lighting and device screens, colors may appear slightly different in person.
I take great care to ensure accuracy and quality — but if something feels off, don’t hesitate to contact me. I’m happy to help.

📦 What happens after I place my order?

1. You’ll receive a confirmation email immediately after placing your order.
2. Your item is sent to production — either in my studio or through my trusted partners.
3. Once shipped, you’ll receive a tracking number so you can follow its journey to your door.

🖼 Is encaustic art durable?

Absolutely!
Encaustic art is incredibly long-lasting and moisture-resistant — it’s one of the oldest art forms still intact today.
With proper care, your piece will remain vibrant and beautiful for generations.

💬 Still have questions?

Your satisfaction means the world to me.
If you need anything or just want to say hello, reach out anytime:

📧 alisastruecolors@gmail.com

Thank you again for supporting my creative journey!
— Alisa Marie

💛 Return Policy

Created with Care — Handled with Heart

Thank you so much for supporting my small art business. Every item is created or selected with love, but I understand that sometimes things don’t go as expected. My return policy is designed to be easy, fair, and transparent — because your trust and satisfaction matter deeply to me.

🕒 1. Return Window

Returns are accepted within 30 days of delivery.

🖼️ 2. Original Artwork

Due to the unique and one-of-a-kind nature of original encaustic artwork, all original art is final sale and non-refundable.

💍 3. Jewelry

Jewelry may be returned within the 30-day window if it’s in original condition and packaging.

🖨️ 4. Made-to-Order Items

Print-on-demand items are eligible for exchange if they arrive with a printing error, damage, or defect.
Please contact me within 30 days of delivery for support.

✉️ 5. How to Start a Return

To initiate a return, email alisastruecolors@gmail.com with:

• Your order number
• Reason for return
• Photos (if applicable)

📦 6. Return Shipping

Buyers are responsible for return shipping costs. I recommend using a trackable shipping method to ensure safe delivery.

💸 7. Refund Timeline

Refunds are issued within 5–7 business days after your return is received and inspected.

💌 8. Questions or Concerns?

I'm here for you.
Please reach out anytime: alisastruecolors@gmail.com

Your support truly means the world to me.
Thank you for choosing to bring a piece of my art into your life.

With gratitude,
— Alisa Marie

Updated 5/27/25

🚚 Shipping Policy

Smooth Delivery, Every Time

Thank you for shopping with Alisa Marie Art & Design! I’m excited to offer you a seamless, stress-free shipping experience. Please take a moment to review the details below so you know exactly what to expect.

📦 Free U.S. Ground Shipping

All product prices include complimentary ground shipping within the continental United States (excluding Alaska and Hawaii).
No promo code needed — it's already built in.

⏳ Processing & Delivery Times

• Processing Time: Orders are typically processed within 3–5 business days.
• Estimated Delivery: Most items arrive within 7–10 business days after processing.
• Exceptions: Please allow up to 15 business days for Suitcase Covers, Makeup Bags, Kimonos, and Handbags.

🚫 Shipping Limitations

• Currently shipping is available only within the continental U.S.
• This offer excludes Alaska and Hawaii and does not apply to expedited shipping options.
• Shipping timelines may vary slightly based on product type or carrier delays.

🔍 Accurate Shipping Info

Please double-check your shipping details at checkout.
I'm unable to reship or refund orders due to incorrect or incomplete addresses.
If you spot a mistake after ordering, contact me as soon as possible.

🕒 Delivery Disclaimer

While I work with trusted third-party carriers, occasional delays beyond our control can happen. I appreciate your patience and understanding in such cases.

💌 Need Help?

I’m here to help!
Email: alisastruecolors@gmail.com

Thank you again for choosing my art and designs — I can’t wait for your package to arrive and bring joy right to your door.

With appreciation,

- Alisa Marie 

Support Independent Creativity

When you purchase directly from me, you’re not just buying art — you’re supporting an independent artist’s creative journey, vision, and passion.

Unique, Made-to-Order Designs
Each piece reflects my artistic vision and personal values, ensuring you receive something truly special and exclusive — art you won’t find anywhere else.

A Personal Connection
Your purchase makes a real difference in my life as an artist. By choosing to buy directly from me, you’re helping sustain my creative practice and allowing me to continue making meaningful, high-quality work.

Exceptional Customer Care
As an independent artist, I take pride in offering attentive, friendly, and prompt service. You’re not just a customer — you’re part of my artistic community.

Reliable, Tracked Shipping
Peace of mind comes with every order, with tracking numbers provided and careful, secure packaging to ensure your item arrives safely.

Community Impact
Your support helps sustain independent artists and contributes to a vibrant, diverse creative marketplace where artists can grow, thrive, and continue sharing beauty with the world.