Why are my orders shipped in different packages?

Some of our products are made to order "on demand" and shipped directly from our production/ printing facilities both domestically and internationally. This ensures efficient and timely delivery, even if items are sourced from various locations. If an item is on backorder, it may be shipped separately to avoid delaying the rest of your order.

Jewelry and original artwork are shipped directly from my studio in NH with separate tracking information.

How long does my order take to arrives

-Order Processing: 3-5 business days
-Domestic Delivery:7-10 business days post-processing
-International Delivery, (Handbags,): up to 15 business days post-processing

What is your return policy?

You may request a return within 30 days of delivery. We offer exchanges for items that have printing errors or are defective or damaged upon arrival. Please contact us within 30 days for assistance. Jewelry items can be returned within the 30-day window. All original artwork is non-refundable.

Please read our return policy. Return Policy – Alisa's True Colors Designs (artbyalisamarie.com)

Why is this product a shade darker than what I saw online?

Lighting conditions on different devices can affect how colors appear. Rest assured, we stand behind our product quality and craftsmanship. Please contact us with any concerns.

What happens when I place my order?

After placing your order, you will receive a confirmation email. Subsequently, your order will be forwarded to my printing partners in the USA or internationally. The production phase typically takes between 1 to 7 days. Once your order is shipped, you will receive an email containing the tracking information to update you on the delivery progress.

Is Encaustic Art Durable? Will it last?

One of the greatest perks of wax painting is its remarkable durability. Encaustic art is resistant to moisture, and thereby, less prone to cracking or fading over time, allowing it to maintain its brilliance for centuries. Its longevity is one reason why ancient encaustic artworks have endured through the ages. 

I value your satisfaction as my top priority. If, for any reason, you are not completely satisfied with your purchase, I encourage you to reach out to me. Please don't hesitate to contact me at alisastruecolors@gmail.com as I am here to address any concerns or issues.

Thank you.

-Alisa Marie

 

 

 

Thank you for shopping with Alisa's True Colors Designs. ( Alisa Marie) Please review our return policy below:

1. Return Window
You may request a return within 30 days of delivery.

2. Made to Order Items
We offer exchanges for items that have printing errors or are defective or damaged upon arrival. Please contact us within 30 days for assistance.

3. Jewelry
Jewelry items can be returned within the 30-day window. 

4. Artwork
All original artwork is non-refundable.

5. Return Process
To initiate a return, please contact our customer support at alisastruecolors@gmail.com with your order number, reason for return and photos if applicable. 

6. Shipping Costs
Customers are responsible for return shipping costs. We recommend using a tracked shipping service.

7. Refunds
Refunds will be processed within 5-7 business days after we receive and inspect returned items.

8. Condition of Items
All returned jewelry must be in its original condition and packaging.

If you have any questions or need assistance, please reach out to us at alisastruecolors@gmail.com.  Thank you for your support!

**Shipping Policy**

At Alisa Marie, we are thrilled to offer you a hassle-free shipping experience. Please take a moment to review our shipping policy to ensure a smooth delivery of your order.

**Free Ground Shipping**

All our product prices already include shipping within the continental United States (excluding Alaska and Hawaii). Enjoy the convenience of Ground Shipping and tracking numbers on your order without needing a promo code.

**Order Processing & Delivery Estimates**

After placing your order, please allow us approximately 3-5 business days to process your order. For deliveries within the United States, your package should arrive within 7-10 business days after the processing period. However, please note that Footwear and Handbags may take up to 15 business days for delivery.

**Shipping Limitations & Changes**

Please be aware that our shipping policies are subject to change without prior notice. Additionally, this offer applies to shipping addresses within the continental United States (excluding Alaska and Hawaii), and it is not valid for other shipping options.

**Delivery Timeframes**

While we strive to meet our delivery timeframes, please understand that external factors may occasionally impact the delivery schedule. We work with reliable third-party shipping companies, but we cannot guarantee or accept liability for deliveries made outside of the specified time frame.

**Shipping Information Accuracy**

To avoid any delivery issues, please provide accurate and complete shipping information during the checkout process. We cannot be held responsible for undeliverable packages due to missing, incomplete, or incorrect destination details. If you realize you have made a mistake in your shipping information, please contact us promptly.

**Contact Us**

If you have any questions or need further assistance regarding shipping, please reach out to us at alisastruecolors@gmail.com. We are here to ensure your shipping experience meets your expectations.

Thank you for choosing us. We look forward to delivering a smooth shopping experience right to your doorstep.

Support Independent Creativity: When you purchase directly from me, you're not just buying art – you're supporting an independent artist's creative journey and vision.

Unique, Made-to-Order Designs: Each piece reflects my artistic vision and personal values, ensuring you receive something truly special and exclusive that can't be found anywhere else.

Personal Connection: Your purchase makes a real difference in an artist's life. By buying directly from me, you're helping sustain my creative practice and enabling me to continue creating unique, high-quality artwork.

Exceptional Customer Service: As an independent artist, I ensure your satisfaction through attentive, friendly, and prompt service. You're not just a customer – you're part of my artistic community.

Reliable, Tracked Shipping: Peace of mind comes standard with every order through provided tracking numbers and careful packaging.

Community Impact: Your support helps sustain independent artists, contributing to a vibrant, diverse artistic marketplace where creators can thrive.